1. Scope of Services

• This delivery policy applies to all products and services offered by Warisan Terra Media, including:
  • Software (digital and physical delivery).
  • Hardware (physical delivery).
  • Website Development Services (project-based delivery).
  • E-Sport Event Management (service delivery).
  • Live Management Services (service delivery).

2. Delivery Methods

• Software:
  • Delivery will be made via email or secure download link. The software will be delivered within the agreed timeline after payment confirmation.
• Hardware:
  • Hardware products will be shipped to the customer’s designated address via a reliable courier service. Delivery times vary based on location and product availability.
• Website Development Services:
  • Project milestones and final deliverables will be provided digitally via the customer’s preferred communication platform (e.g., email, project management tool).
• E-Sport Event Management and Live Management Services:
  • Services will be delivered in accordance with the terms outlined in the service contract, including on-site or virtual presence as required.

3. Delivery Timeframes

• Software:
  • Instant delivery upon payment or within 24 hours for on self software (For Digital license).
  • Standard delivery times range from 3 to 10 business days depending on the customer’s location (For physical license). 
• Hardware:
  • Standard delivery times range from 3 to 10 business days depending on the customer’s location. 
• Website Development Services:
  • Delivery timeframes are project-dependent and will be agreed upon in the initial project scope document.
• E-Sport Event and Live Management Services:
  • Services are delivered according to the event timeline and as per the contract.

4. Shipping and Handling (Hardware)

• Shipping costs will be calculated based on the weight, dimensions, and destination of the hardware product.
• Customers will be notified of shipping charges at the time of purchase.
• Warisan Terra Media is not responsible for delays caused by the courier service or customs clearance.

5. Delivery Confirmation

• Software:
  • Confirmation will be sent via email once the download link or software key has been delivered (For Digital license).
  • Customers will receive a tracking number to monitor the shipment. A delivery confirmation will be required upon receipt (For physical license).
• Hardware:
  • Customers will receive a tracking number to monitor the shipment. A delivery confirmation will be required upon receipt.
• Services:
  • A completion report or confirmation will be provided at the end of the service period.

6. Failed Delivery Attempts

• Software:
  • If the customer is unable to download the software, our support team will provide assistance within 24 hours.
• Hardware:
  • In the event of a failed delivery due to the customer’s unavailability, a second delivery attempt will be scheduled. Additional charges may apply.
• Services:
  • Missed service delivery due to client-side issues will be addressed as per the service agreement.

7. Returns and Exchanges (Hardware)

• Returns and exchanges are accepted within 14 days of delivery, provided the hardware is in its original condition.
• Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was delivered.

8. Cancellation and Refund Policy

• Software:
  • Refunds are not available for digital products once delivered, except in cases of defective software.
• Hardware:
  • Cancellations are accepted prior to shipment. Once shipped, the return policy applies.
• Website Development Services:
  • Cancellations are subject to the terms of the project contract. Any work completed prior to cancellation will be billed accordingly.
• E-Sport Event and Live Management Services:
  • Cancellations must be made within the timeframes specified in the service agreement. Any non-refundable deposits will be retained.

9. Customer Support

• For any issues or inquiries regarding delivery, customers can contact our support team at 010833 6683.
• Support is available 10am – 6pm, and we aim to respond to all queries within 24 hours.

10. Amendments

• Warisan Terra Media reserves the right to amend this delivery policy at any time. Any changes will be communicated to customers in advance.

This delivery policy ensures clarity and transparency in how we deliver our products and services to our customers.